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Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by Fresh Flowers Direct (“we,” “us,” or “our”). By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree, you may not access or use our website or services.
1. Use of the Website
You agree to use the website only for lawful purposes and in accordance with these Terms. You must be at least 18 years old (or have the consent of a parent or legal guardian) to make a purchase. You agree not to use the website in any way that could damage, disable, overburden, or impair its functionality.
2. Account Registration
To purchase certain products or manage a subscription, you may need to create an account. You agree to provide accurate, complete, and up-to-date information and to maintain the confidentiality of your account credentials. You are responsible for all activity that occurs under your account.
3. Orders and Payments
By placing an order, you agree to pay the listed price for the product, along with applicable taxes and shipping fees. All payments must be made at the time of purchase using the accepted payment methods on our website. Prices are subject to change without notice.
4. Subscriptions and Recurring Billing
If you enroll in a subscription plan, you authorize us to charge your selected payment method on a recurring basis until you cancel. You may manage or cancel your subscription by logging into your account or contacting us at hello@freshfloralsdirect.com. Cancellations must be made prior to the next billing cycle to avoid being charged.
5. Shipping and Delivery
We currently ship within the continental United States. Delivery estimates are provided for convenience only and are not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays or delivery failures caused by carriers, weather, or circumstances beyond our control.
6. Returns and Refunds
Due to the perishable nature of flowers, we do not accept returns. If your order arrives damaged or does not meet quality standards, you must notify us within 24 hours of delivery, including photos of the product, to be eligible for a replacement, store credit, or refund at our discretion. For more information, please refer to our Shipping & Returns Policy.
7. Intellectual Property
All content on our website, including text, graphics, logos, images, and design, is owned by Fresh Flowers Direct or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works without our prior written consent.
8. Disclaimer of Warranties
Our website, products, and services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the maximum extent permitted by law, Fresh Flowers Direct shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website, products, or services. Our total liability for any claim shall not exceed the amount you paid for the order giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Fresh Flowers Direct, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the website or violation of these Terms.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.
12. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page. Your continued use of the website and services after changes are posted constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Fresh Flowers Direct
Email: hello@freshfloralsdirect.com