Privacy Policy

Fresh Flowers Direct (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services. By using our website, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information: such as your name, email address, phone number, billing address, and shipping address.
Payment Information: such as credit card or other payment details processed securely through our third-party payment providers.
Account Information: if you create an account, we store your login credentials and preferences.
Usage Information: such as your IP address, browser type, pages visited, and cookies to improve our website experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders and subscriptions.
Communicate with you about your orders, account, or customer service inquiries.
Send promotional offers, newsletters, and marketing communications (if you’ve opted in).
Improve and personalize your shopping experience.
Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted third parties, including:

Payment processors to securely handle transactions.
Shipping carriers to deliver your flowers.
Service providers that help operate our website and marketing tools.
We may also disclose information if required by law, to enforce our Terms of Service, or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyze traffic, and deliver relevant ads. You can disable cookies in your browser settings, but some features of our site may not function properly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While we use industry-standard practices, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You may update or correct your account information at any time by logging into your account. You can unsubscribe from marketing emails by clicking “unsubscribe” in any email we send. To request deletion of your account or data, contact us at hello@freshfloralsdirect.com

7. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of our website after updates means you accept the revised Policy.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Fresh Flowers Direct
Email: hello@freshfloralsdirect.com